Bose QuietComfort Earbuds Not Charging – 9 Solutions To Consider

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Written By John Paul

John Paul is a tech enthusiast dedicated to troubleshooting. He is passionate about fixing glitches, simplifying complexities, and empowering others in the digital realm.

When it comes to the world of captivating audio experiences, the Bose QuietComfort Earbuds are at the forefront of technology.

However, even the most advanced devices can hit a bump in the road.

If you’re currently dealing with the frustration of your Bose QuietComfort Earbuds not charging as they should, know that you’re not alone.

This comprehensive guide is here to help. We’ll provide you with effective solutions to get your earbuds back on track.


Fixing Bose QuietComfort Earbuds Not Charging

Let’s dig into the process of troubleshooting to uncover the reasons behind the problem of Bose QuietComfort Earbuds not charging to bring back the optimal audio experience you deserve.

Fixing Bose QuietComfort Earbuds Not Charging Infographic

1. Check the Charging Cable

When dealing with charging problems, the first thing to look at is the charging cable itself – it’s the fundamental component of the entire charging process.

Begin by carefully inspecting the cable for any visible damage, such as frayed wires, cuts, or breaks in the insulation. If you happen to spot any damage, it’s highly advisable to replace the cable promptly to avoid further issues.

Additionally, ensuring that the connections are secure is crucial. Make sure both ends of the cable are firmly and securely plugged into their respective slots.

Avoid any loose or wobbly connections that might disrupt the smooth flow of power needed for effective charging.

Consider Reading: How To Fix Oppo Enco W11 Not Charging – 7 Quick Troubleshooting Steps

2. Use a Different Charging Cable

To delve deeper into the cable-related aspect of the problem, consider testing your devices with a different charging cable if one is available.

  1. Disconnect and Replace: Disconnect the current charging cable from both the earbuds and the power source.
  2. Substitute the Cable: Substitute a different and reliable charging cable to rule out potential cable-related problems.
  3. Observe Charging: Allow a few minutes to observe if the earbuds start charging with the new cable.

3. Use a Different Power Source

Next, Check external factors like the power source to resolve not charging issue:

  1. Experiment with Outlets: Experiment with a different power outlet if your earbuds are not charging as expected.
  2. Check Connections: Inspect for loose connections and guarantee that the plug is securely inserted.
  3. Consider Wall Adapter: Consider using a wall adapter to provide higher voltage, potentially improving the efficiency of the charging process.

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4. Temperature Considerations

The charging of Bose QuietComfort Earbuds can be affected by high temperatures. This is because the battery inside the earbuds is sensitive to heat.

When the battery is exposed to high temperatures, it can overheat and damage the battery. This can lead to a number of problems, including, the earbuds not charging properly or at all.

Verify if the temperature is affecting the charging process:

  1. Verify the temperature of the earbuds. The earbuds should not be exposed to temperatures above 100°F (38°C) or below 32°F (0°C). If the earbuds are too hot or too cold, they may not charge properly.
  2. If the earbuds are too hot, let them cool down before trying to charge them again. You can do this by placing them in a cool, dry place.
  3. If the earbuds are too cold, warm them up before trying to charge them again. You can do this by placing them in your pocket or near a warm object.

Once the earbuds have cooled down or warmed up, try charging them again. If they still do not charge, you can try the other troubleshooting steps.

A man's hand holding Bose Earbuds case with earbuds inside, in sunlightSource

5. Inspect the Charging Port

Regularly cleaning your earbuds is incredibly important. If overlooked, dust and other particles can easily get stuck in the charging port.

This kind of buildup can lead to issues like the one you’re currently experiencing with your Bose QuietComfort Earbuds not charging properly.

A red arrow pointing towards the charging port of one of the two earbuds present on a white surfaceSource

So, let’s inspect the charging port to see if it’s the culprit:

  1. Examine for Debris: Thoroughly examine the charging port on your earbuds for the presence of dirt, lint, or debris that might obstruct the connection.
  2. Gentle Cleaning: If you notice anything in the charging port, gently remove it using a soft-bristled brush or a can of compressed air. Be cautious not to damage the delicate pins within.
  3. Secure Connection: After cleaning, make sure the charging cable fits snugly and securely into the port.

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6. Clean the Charging Contacts

Next, maintain proper contact between the earbuds and the charging case:

  1. Regular Cleaning: Regularly clean the charging contacts on both the earbuds and the charging case to ensure an uninterrupted connection.
  2. Use Soft Cloth or Swab: Utilize a soft, dry cloth or a cotton swab to gently remove dirt and debris. Avoid using liquids or harsh chemicals that could damage the contacts.
  3. Inspect for Damage: Carefully inspect the contacts for any signs of damage.

A red arrow pointing towards charging contacts of Bose QuietComfort present in a person's hand


7. Verify Charging Case Functionality

If cleaning the charging port and contacts doesn’t resolve the issue, take a moment to verify the functionality of the case itself. It’s crucial to ensure that you’re not unwittingly charging your earbuds in a faulty case.

Avoid the frustration of charging your earbuds in a malfunctioning case by conducting this simple check.

  1. Confirm Case Closure: Check that the charging case is securely closed and free from any visible damage or debris.
  2. Monitor for Power Indicators: Connect the case to a power source and monitor for LED lights or other indications of power.
  3. Check for physical damage: Conduct a thorough inspection of your charging case to identify any signs of physical damage.

8. Reset the Earbuds

Next, consider performing a reset of your earbuds. This process aims to restore the earbuds to their default settings, often resolving issues caused by temporary software hiccups or conflicts.

By initiating a reset, you’re essentially giving the earbuds a fresh start, which can be particularly effective in troubleshooting various problems.

Follow the steps below for resetting your earbuds:

  1. Begin by connecting the charging case to a power source.
  2. Gently place your QuietComfort earbuds into the charging case, ensuring a snug fit with the charging pins.
  3. Close the charging case and allow approximately 5 seconds to pass.
  4. After this brief pause, open the charging case again.
  5. With the earbuds still positioned inside the charging case, press and hold the Bluetooth button for a duration of 20-30 seconds.
  6. Once the 30 seconds have elapsed, release the Bluetooth button.
  7. You’ll observe the LED light on the earbuds transitioning from a blinking blue state to a steady white illumination, and finally shifting to a calming blue.

A red arrow pointing towards Bluetooth buttons of Bose earbuds held in a girls handSource

9. Update Firmware

As a last resort consider updating the firmware of your device. Firmware updates often include optimizations and bug fixes that can potentially resolve charging-related problems.

Follow these steps to update the earbuds firmware:

  • Begin by installing the Bose Music app (if you don’t have one already) from either the Google Play Store or the Apple App Store.
  • Open the Bose Music app on your mobile device.
  • Confirm your earbuds’ connection to the app.
  • Once connected, the app will automatically identify and download any accessible updates for your earbuds.
  • These updates will then be wirelessly transmitted from the app to your earbuds.
  • This procedure might take around 45 minutes.

Feel free to use your earbuds and mobile device as usual during the update transfer. If needed, you can temporarily pause the transfer by placing the earbuds back into the case.

Bose Music App Updating Earbuds Software

Follow these steps to update Charging Case Firmware:

  • Start by visiting the website using a computer.
  • Download Bose Updater: Follow the provided instructions on the website to download and install the Bose Updater app.
  • Connect Charging Case: Use a USB-C cable to connect your charging case to your computer.
  • Case Identification: The Bose Updater app will recognize your charging case and proceed to check for any available updates.
  • Update Ready: Should an update be available, simply click on “Update Now” to initiate the update procedure.

A PC showing interface of Bose updater

If none of the previous steps have resolved the issue, it’s worth considering reaching out to Bose customer support for further assistance.

They have the expertise to provide tailored solutions and recommendations based on the specific problem you’re facing with your Bose QuietComfort Earbuds.


1. How Long Does It Take for the Bose QuietComfort Earbuds to Fully Charge?

It takes about two hours for the Bose QuietComfort Earbuds to fully charge. Make sure to connect them to a power source using the provided charging cable and let them charge uninterrupted.

2. Can I Use a Different Charging Cable to Charge the Earbuds?

Yes, you can use a different charging cable to charge the earbuds. However, make sure the cable is compatible with the earbuds and meets the required specifications for optimal charging performance.

3. Are There Any Specific Instructions for Resetting the Earbuds?

To reset the earbuds, hold down the Bluetooth button for 10 seconds until you see the LED light blink blue. This should resolve any charging issues and get your Bose QuietComfort Earbuds working again.

4. How Often Should I Clean the Charging Contacts?

You should clean the charging contacts regularly to maintain proper connectivity. Use a soft, dry cloth or cotton swab to gently wipe away any debris or buildup. Avoid using liquid cleaners to prevent damage.

5. Can I Charge the Earbuds Using a Wireless Charging Pad?

Yes, you can charge the earbuds using a wireless charging pad. Simply place the earbuds on the pad and ensure they are properly aligned for a successful charge.

6. How to Fix Bose Headphones Not Charging?

Ensure you’re using the correct cable and adapter. Clean charging contacts on headphones and case. Try different USB ports or chargers. Contact Bose support if the issue persists.

7. How to Know If Bose QuietComfort Earbuds Are Charging?

Place earbuds in a case, close it, and connect to power. Check LED indicators on the case—solid/blinking lights show charging. Monitor lights for changes or abnormalities.

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